Terms of Service
Last updated:October 9, 2026
These Terms of Service (hereinafter referred to as "these Terms") constitute an agreement between you and Zhongke Hot Backup (Beijing) Cloud Computing Technology Co., Ltd. (hereinafter referred to as "we" or "Hot Backup Cloud") regarding access to the Hot Standby Cloud website and use of the products and services we provide (hereinafter referred to as "the Services"). Please read carefully and fully understand all provisions of these Terms before registering for or using the Services.
1. Acceptance of Terms
By accessing, registering for, or otherwise using the Services, you acknowledge that you have read, understood, and agreed to accept all provisions of these Terms. If you do not agree with any part of these Terms, please immediately stop using the Services. If you use the Services on behalf of an enterprise or other organization, you represent and warrant that you have obtained lawful authorization from such organization, and that such organization shall be bound by these Terms.
2. Description of Services
We provide data protection products and technical services including backup appliances, cloud backup, cloud disaster recovery (DRaaS), continuous data protection (CDP), copy data management (CDM), virtual machine backup, database replication, dual-machine hot standby, and distributed storage. The specific service content, functional scope, technical specifications, and delivery standards shall be governed by the formal contract or order signed by both parties.
3. Account and Security
You shall provide true, accurate, and complete registration information, and promptly update such information when changes occur. You shall properly safeguard your account and password, and bear responsibility for all operations conducted through your account. If you discover unauthorized use of your account or other security risks, please notify us immediately.
4. Service Usage Rules
You undertake not to use the Services to engage in any activities that violate laws, regulations, or public order and good morals, including but not limited to: uploading or disseminating illegal or harmful information; infringing upon the intellectual property rights, trade secrets, or personal privacy of others; accessing the systems or data of others without authorization; interfering with or disrupting the normal operation of the Services or network security; conducting reverse engineering, scanning, probing, or penetration testing of the Services (except with our written authorization); or using the Services for any unauthorized purpose.
5. Intellectual Property
The intellectual property rights in the software, technical solutions, technical documentation, trademarks, interface designs, and other content involved in the Services belong to us or the respective rights holders. Without written permission, you shall not copy, modify, decompile, rent, sell, transfer, or otherwise use the foregoing content. Your lawful rights in your own business data shall not be affected by your use of the Services.
6. Service Fees and Licensing
The fee standards, licensing scope, and billing methods for the Services shall be governed by the prices published on the official website or the contract signed by both parties. The warranty period, service scope, and after-sales response time for hardware products shall be governed by the formal contract and the service commitment letter issued by the manufacturer.
7. Confidentiality Obligations
Any non-public information of the other party learned during the course of cooperation, including trade secrets, technical materials, business data, and customer information, shall be kept confidential by both parties, and shall not be disclosed to or used by any third party without the other party's written consent. This confidentiality obligation shall survive the termination of the cooperation between the parties.
8. Disclaimer and Limitation of Liability
We will use reasonable technical and commercial efforts to ensure the continuity and stability of the Services, but we do not guarantee that the Services will be absolutely uninterrupted or error-free. To the maximum extent permitted by law, we shall not be liable for damages caused by force majeure, third-party reasons, your own improper operation, or other reasons beyond our reasonable control. The total amount of our liability to you in connection with the Services shall be limited to the fees you have actually paid for the corresponding services.
9. Service Changes, Suspension, and Termination
We may change the content of the Services due to business adjustments, technical upgrades, or compliance requirements, and will notify you in advance through website announcements or other means. If you seriously violate these Terms, we have the right to suspend or terminate the provision of Services to you. After termination of the Services, you shall promptly complete the export, migration, and handover of data as agreed.
10. Force Majeure
If service interruption or data loss is caused by force majeure events such as natural disasters, war, epidemics, government actions, large-scale power or communication interruptions, or network attacks, neither party shall be liable for breach of contract, provided that the affected party shall promptly notify the other party and make reasonable efforts to mitigate the losses.
11. Governing Law and Dispute Resolution
The formation, validity, interpretation, performance, and dispute resolution of these Terms shall be governed by the laws of the People's Republic of China. Any dispute arising from these Terms or the Services shall first be resolved through friendly negotiation between the parties; if negotiation fails, either party may file a lawsuit with the competent people's court in the place where we are domiciled.
12. Updates to Terms
We may update these Terms based on changes in laws and regulations or business needs. The updated Terms will be published on this page with the update date indicated. Your continued use of the Services after the Terms are updated shall be deemed acceptance of the revised content.
13. Contact Us
If you have any questions or comments about these Terms, you may contact us through the following means: Email: service@hbucloud.com Service Hotline: 400-114-5374 Address: 北京市丰台区航丰路1号院时代财富天地4号楼