Privacy Policy
Last Updated:October 9, 2026
Zhongke Hot Backup (Beijing) Cloud Computing Technology Co., Ltd. (hereinafter referred to as "we" or "Hot Backup Cloud") fully understands the importance of personal information and business data to enterprise users. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit the Hot Standby Cloud website and use related services, as well as the rights you enjoy in this regard.
1. Scope of Application
This policy applies to the Hot Backup Cloud website and the related online services we provide. This policy does not apply to third-party products accessed through our services, nor does it apply to data processed by data protection systems that we deploy for customers in the customers' own environments and that are controlled and managed by the customers themselves — the processing rules for such data shall be governed by the data processing agreement or contractual provisions executed by both parties.
2. Information We Collect
(1) Information you voluntarily provide: such as name, company name, contact telephone number, email address, position, etc., typically provided when you submit an inquiry, apply for a trial, register an account, or contact us. (2) Information automatically collected when you use the services: such as IP address, browser type and version, operating system, access time, pages visited, and other log information. (3) Business data: when you use services such as cloud backup and cloud disaster recovery, your business data may be involved. Such data is controlled and managed by you, and we process it only to the extent necessary to provide the services.
3. How We Use Information
The information we collect is used to: provide, maintain, and improve the Services; respond to your inquiries, requirements, and technical requests; perform account management and security verification; send you important service-related notices; and fulfill obligations prescribed by laws and regulations. Without your consent, we will not use your information for purposes unrelated to the foregoing.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain login status, remember language preferences, and compile visit statistics to improve the website experience. You may manage or refuse cookies through your browser settings, but this may affect the normal functioning of certain features.
5. Sharing and Disclosure of Information
We do not sell your personal information. Except in the following circumstances, we will not share your information with third parties: (1) Your explicit authorization has been obtained; (2) Sharing is necessary to provide the services, with our affiliates, authorized partners, or service providers, and we require them to assume corresponding confidentiality obligations; (3) As required by laws and regulations, or upon the lawful request of competent authorities.
6. Data Storage and Security
We adopt technical and managerial measures such as encrypted transmission, access permission controls, security audits, and data backups to protect the security of your information. We will retain your information only for the period necessary to fulfill the purposes described in this Policy and for the period required by laws and regulations; after the foregoing periods expire, we will delete or anonymize it.
7. Your Rights
You have the right to access, correct, supplement, or delete your personal information, and the right to withdraw your prior authorization and consent. To exercise the foregoing rights, you may contact us through the contact information at the end of this Policy, and we will respond within the period prescribed by laws and regulations.
8. Protection of Minors
The Services are intended for enterprise and institutional users and are not directed to minors. We do not knowingly collect personal information from minors. If we discover any such circumstances, we will promptly delete it.
9. Updates to the Policy
We may update this Privacy Policy from time to time. The updated policy will be published on this page with the update date indicated. If material changes are involved, we will notify you through prominent means such as website announcements.
10. Contact Us
If you have any questions, comments, or complaints regarding this Privacy Policy, you may contact us through the following means: Email: service@hbucloud.com Service Hotline: 400-114-5374 Address: 北京市丰台区航丰路1号院时代财富天地4号楼